Route Shipping FAQ
In the effort to provide more safety and assurance for our customers, we’re happy to announce that Resin & More Boxes is now integrated with Route, a shipping insurance company that offers complete shipping protection for all of our customers.
Route Shipping Insurance is an optional add-on for our customers, but acts as a low-cost option with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. At only 98¢ for orders under $100, or 1% of the total for orders over $100, the cost is minimal for that peace-of-mind.
In the event that your package is lost, damaged or stolen, Route will either send a new order out to you or reimburse you for the totality of what you’ve paid (minus the fee you’ve paid for Route).
What makes Route stand out is its quickness and efficiency in reimbursing the customer. Regularly, lost, damaged or stolen package claims with couriers (like UPS/Fedex) can take 8-10 business days to resolve. Route, on the other hand, offers a one-click claim form solution that takes under 5-10 minutes to complete, and once a claim is submitted and verified, Route will send a new package or reimburse the customer within 24 hours.
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/